CVRA Staff Recognition Program
The Chippewa Valley Regional Airport (CVRA) would like to recognize Airport employees and Airport Partner employees (airline, restaurant, car rentals, TSA, FBO, etc.) who go the extra mile. There are many ways in which an employee may contribute above and beyond what is expected. This may include a suggestion or action that improves an established process, improves service to customer(s) served by CVRA or its partners, and/or when an employee goes above and beyond in their regular work assignment or out of their way to help with a special project.
Additionally, every employee nominated each month will be entered into a drawing to win a restaurant gift certificate. The Airport Commission will review nominees on a quarterly basis and select the top nomination to receive a $50 Chamber gift certificate.
Nominations are welcome from anyone who would like to recognize an Airport employee or Airport Partner employee (airline, restaurant, car rentals, TSA, FBO, etc.).
If you wish to nominate someone, please complete the NOMINATION FORM and submit it to CVRA.
The following individuals have been recognized by their peers or customers in 2019:
Bob W. - CVRA; “The See Something Say Something campaign is an important part of maintaining the safety and security of the airport and our customers. It's important for everyone working at the Airport to take on the responsibility of reporting any unusual or suspicious behavior. Bob recently reported a vehicle that was parked at the terminal curb for an extended period of time and we were able to investigate and ensure the vehicle was promptly moved.”
Youa V. - SkyWest; “Youa provided excellent customer service and really went above and beyond to assist a passenger with a difficult lost baggage situation. Not only did Youa make sure the bags were sent back to the passenger, she called the passenger back to make sure the bags were received.”
Youa V. - SkyWest; “We received late notice that a recent charter flight was going to be significantly delayed until the following morning. Outside of normal ticket counter hours, Youa coordinated between the charter dispatch, SkyWest and the airport to ensure everyone had the appropriate staff available and the charter was able to safely arrive and depart. Youa really went above and beyond to make sure everything was covered!”
Patrick B. - CVRA; "Patrick went the extra mile to support another member of the airport maintenance team by agreeing to work a split shift on a holiday so that another member of the team could have the day off.”
Bob W. – CVRA; “The American flag at the Tower was pretty new and in good condition with the exception that it had a large tear so it had to be taken down to prevent further damage. Without being asked, Bob took the flag to get repaired on his own time and was able to get it fixed at no cost to the Airport. Thanks Bob!”
Dan A. – Hawthorne Aviation; “The shop has been really busy and Dan has been working hard to get customer airplanes out on time and also keep our charter fleet flying during one of our busiest months of charter.”
Lisa P. – Hangar 54 Grill; “Lisa always has a smile on her face, and her enthusiasm exhibits great customer service to all that enter Hangar 54. Lisa's positive attitude brings a shining light to EAU. Thanks for your service!”
Bob W., & Patrick B., - CVRA; Per emailed customer recognition: “I flew in on the flight from Chicago last Tuesday night the 12th. I went out to my car that was covered in snow and plowed in. I had a shovel and a broom, as I knew that we might get a lot of snow while I was gone. As soon as I started to shovel, your plow showed up and started to get me 'unstuck'. Then a few minutes later, another man showed up with a shovel to help get me out. He was so kind and very helpful and positive, after what must have been days and days of cold snow shoveling and plowing. What a great service and support. I was impressed and appreciative.”
CVRA Maintenance Team; The EAU Maintenance Crew has done an outstanding job keeping the runways clear for air traffic this snowy and blustery February. A special kudos to them for their work during the EAU blizzard as a plane was able to land and take off....amazing!! They also were there to help when we were unable to exit due to a stuck van. Great job guys!!
Youa V. & Rockie X. - SkyWest; On a cold and blustery day after work, and snow drifts everywhere, Youa and Rocky helped push a stuck car out of the parking lot. They went "the extra mile" to ensure the motorist was safely on their way before venturing out themselves..
CVRA Maintenance Team; The amount of snow we received in the month of February has been very taxing on our small maintenance team. Our extremely dedicated staff has worked too many extra hours to count, ensuring the safe movement of aircraft and people at the airport. We have received numerous comments from passengers thanking our team for their assistance in getting their car out of the parking lot, their aircraft out of their hangar or ensuring the runway was clear for their flight to arrive or depart.
Chang Y., Chris R., Marie S., Peter H., Stacy P., Jessica L., Dana B., & Chris D., - TSA; These TSA Officers worked over a month with the uncertainty of when they would be paid. Their dedication, patience and professionalism ensured the mission at hand was met. The officers daily showed the traveling public TSA's core values of Integrity, Respect and Commitment. Job well done Team EAU!
Patrick B. - CVRA; While the parking system was down this week, Patrick was outside in the parking lot in the extreme cold assisting customers to ensure they were able to quickly exit the parking lot.
Wil R. - CVRA; Wil requested PTO several weeks in advance for January 28, 2019. The airport received several inches of snow on the 27th and 28th and Wil agreed to come in to help out on his requested day off to assist with snow removal. Wil's efforts helped to ensure the airport could remain operational during the storm and shortened our recovery time after the snow event was complete.